Thank you for shopping with Glass Bong Club. We strive to provide high-quality glass products and excellent customer service. Please read our Refund & Returns Policy carefully before placing your order.
1. Return Eligibility
We accept return requests within 30 days from the date your order is delivered.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging with all included accessories.
- Not be damaged due to misuse, improper handling, or accidental breakage.
- Be accompanied by proof of purchase or your order number.
Items returned without prior authorization may not be accepted.
2. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item
- A defective product
- The wrong item
Please contact us within 48 hours of receiving your order.
Email:
Please include:
- Your order number
- Clear photos of the damaged product
- Photos of the shipping box and packaging
- A brief description of the issue
After reviewing your claim, we will offer a replacement, store credit, or refund when appropriate.
3. Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns on:
- Used glass bongs
- Used hookahs
- Used smoking accessories
- Products showing signs of use
- Gift cards
- Clearance or Final Sale items
- Customized or personalized products
4. Return Shipping
If the return is due to our mistake (wrong item, defective product, or shipping damage), we will cover the reasonable return shipping costs.
If the return is requested for personal reasons, including but not limited to:
- Ordered the wrong item
- Changed your mind
- No longer wanted the product
The customer is responsible for all return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for returned packages lost during transit.
5. Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days for your financial institution to process the refund.
Original shipping charges are non-refundable unless the return is caused by our error.
6. Order Cancellation
Orders may be cancelled before they have been processed or shipped.
Once an order has been shipped, it cannot be cancelled. If you no longer wish to keep the item, you may request a return after delivery in accordance with this policy.
7. Exchanges
We currently do not offer direct product exchanges.
If you wish to receive a different product, please return the eligible item (if applicable) and place a new order.
8. Lost Packages
If your package is lost during shipping, please contact us immediately.
We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
9. Refused Deliveries
If a package is refused by the customer or returned because of an incorrect shipping address provided by the customer, any return shipping fees charged by the carrier may be deducted from the refund.
10. Contact Us
If you have any questions regarding this Refund & Returns Policy, please contact us.
Glass Bong Club
Website:
Email: